Items purchased online can be returned for a full refund if you contact us within 14 calendar days of receiving your item**
Items purchased in store are subject to the Managers /Assistant Managers discretion**
In the instance that there is a fault we will endeavour to repair the item first, you may be offered store credit or a voucher as a cash alternative.
** Provided that the item is returned undamaged and in a condition that indicates you have subjected it to normal use only. Items should be returned as they were originally packaged as far as is possible.
Please note, unless your item is faulty, you will be liable for any delivery costs associated with your return/exchange. These costs will vary, but typically the cost of a courier collecting goods from your door to return to us will be around £15 providing you are situated in mainland UK. This may cost significantly more for very heavy, bulky items like amplifiers or speaker cabinets or for overseas returns. You are more than welcome to send the item back using your own delivery method (preferably a tracked, insured postal or courier service) but we urge you to contact us so we can provide you with the relevant returns documentation.
Where orders incur a delivery charge, we will only refund you the cost of a standard delivery service for that item. We cannot refund any additional charges that you opt to pay to get a premium delivery service at the point of ordering (e.g. Saturday or Insured delivery).
For orders settled using finance, certain terms and conditions may apply so please contact us on 01332 342456 for more information.
We cannot refund the original delivery cost for International orders outside of the UK.
The fastest way to arrange a return is to bring the item to our store with your receipt or discuss a return by contacting us on 01332 342456 or email email@example.com
Refunds and exchanges will be processed within 14 calendar days of us receiving your returned item(s).
Foulds Guitars is a continuation of a grand tradition of music retail in Derby, borne out of Foulds Music, we are now based in a Victorian Grade 2 Listed Arcade, in the bustling Cathedral Quarter.
A boutique Guitar shop, catering for beginners and professionals alike, run by musicians for musicians.
We sell new and used guitars, amps and recording equipment, we also repair and service instruments with second to none customer service.
3-4 The Strand Arcade
+44 (0)1332 34 24 56 firstname.lastname@example.org
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