Terms & Conditions
About Us
This website is operated by Foulds Guitars LTD. Throughout the site, the terms “we”, “us” and “our” refer to Foulds Guitars LTD.
By visiting our website and/or purchasing something from us, you agree to be bound by the following Terms & Conditions.
If you do not agree to these terms, please do not use this website.
Company Information
Foulds Guitars LTD
Derby, United Kingdom
Email: shop@fouldsguitars.com
Website: www.fouldsguitars.com
Company Registration Number: 11734954
VAT Number: 314868485
Product Information
We aim to ensure all product descriptions, images, specifications, and pricing are accurate. However, occasional errors may occur and we reserve the right to correct any inaccuracies without prior notice.
Colours and finishes may appear differently depending on screens and devices.
Weights, specifications, and country of manufacture can occasionally vary between production runs and manufacturer updates.
Pricing & Availability
All prices are shown in GBP (£) unless otherwise stated.
Prices and availability may change without notice.
In the unlikely event of a pricing error, we reserve the right to cancel or refuse an order prior to dispatch. If payment has already been taken, a full refund will be issued.
Some online prices, promotions, or clearance offers may differ from in-store pricing.
Orders
Placing an order does not constitute a legally binding contract until the order has been accepted and dispatched.
We reserve the right to refuse or cancel orders where we suspect fraud, unauthorised activity, pricing errors, or stock discrepancies.
For fraud prevention purposes, we may occasionally request additional verification before dispatching certain orders.
Shipping & Delivery
Delivery times provided are estimates only and are not guaranteed.
We are not responsible for delays caused by couriers, customs processing, weather conditions, strikes, or circumstances outside our control.
Customers are responsible for ensuring shipping information is accurate at the time of ordering.
International customers are responsible for any import duties, taxes, customs fees, or local charges incurred in their country.
Please refer to our Shipping Policy for additional delivery information.
Click & Collect
Customers selecting Click & Collect will be notified once their order is ready for collection.
Proof of purchase and valid identification may occasionally be required upon collection.
Returns & Refunds
Items purchased online may be returned in accordance with UK distance selling regulations and our Returns Policy.
Returned items must be in the same condition as supplied and show only normal careful use.
Items should be returned with all original packaging, accessories, documentation, and included contents wherever possible.
We reserve the right to apply a reasonable re-stocking deduction where packaging, accessories, or included items are missing or damaged beyond normal inspection.
This does not affect your statutory rights.
Faulty Items & Warranty
If an item develops a fault, we will work with the customer and, where appropriate, the manufacturer or supplier to assess and resolve the issue.
Many products are covered by manufacturer warranties which may vary between brands.
Warranty does not cover:
- accidental damage
- misuse
- neglect
- normal wear and tear
- environmental damage
- unauthorised modifications or repairs
- consumable items such as strings, valves, reeds, batteries, tubes, or drumsticks
Valve amplifiers, vintage equipment, and used items may require routine maintenance as part of normal ownership.
Nothing within these terms affects your statutory rights under UK consumer law.
Vintage, Used & Collectable Instruments
Many vintage, used, and collectable instruments may show signs of age, wear, repair, modification, refinishing, or replaced parts consistent with their history and use.
Specifications and originality are described as accurately as possible based on available information, however we cannot guarantee absolute originality on vintage items unless explicitly stated.
Tone, feel, resonance, and setup preferences are subjective and may vary between players.
Vintage and used items are sold with consideration to their age and intended purpose.
Repairs & Workshop Services
Repair turnaround times are estimates only and may vary depending on workload, parts availability, curing times, specialist processes, or unforeseen complications.
We are not responsible for pre-existing weaknesses, fragile finishes, aged components, or hidden faults that may become apparent during repair work.
Customers are responsible for collecting completed repairs within a reasonable timeframe.
We reserve the right to charge reasonable storage fees for items left uncollected for extended periods without communication.
Counterfeit & Replica Instruments
We reserve the right to refuse work on counterfeit or replica instruments at our discretion.
Where work is undertaken on non-genuine replica instruments, such work is performed solely for functional repair or playability purposes and must not be interpreted as authentication or endorsement of the instrument’s origin.
Special Orders
Deposits paid on special-order, custom-order, or customer-requested items are generally non-refundable unless otherwise agreed in writing.
Website Usage
All content, logos, images, branding, and material on this website remain the property of Foulds Guitars LTD unless otherwise stated.
Content may not be copied, reproduced, or used without permission.
Limitation of Liability
To the fullest extent permitted by law, Foulds Guitars LTD shall not be liable for indirect, incidental, or consequential losses arising from the use of products purchased from us.
Nothing within these terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded under UK law.
Privacy & Data Protection
We handle customer information in accordance with UK GDPR and the Data Protection Act 2018.
Please refer to our Privacy Policy and Cookie Policy for further information.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the jurisdiction of the courts of England and Wales.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Foulds Guitars LTD
www.fouldsguitars.com
shop@fouldsguitars.com