FAQ's

General Questions

Q: What types of guitars do you sell?

A: We offer a wide range of guitars including acoustic, electric, bass, classical, archtop, electro-acoustic, semi-acoustic, and used guitars.

Q: Do you sell accessories and other instruments?

A: Yes, we sell a variety of accessories such as cables, capos, cases, maintenance tools, picks, straps, strings, and tuners. We also offer ukuleles, drums, folk instruments, and studio & live sound equipment.

Q: Where are you located? A: We are located in a Victorian Grade II Listed Arcade, our postcode is DE1 1BQ in the bustling Cathedral Quarter of Derby.

Orders and Shipping

Q: What payment methods do you accept?

A: We accept various payment methods including credit cards, PayPal, and other popular payment gateways.

Q: Do you offer international shipping?

A: Yes, we ship to multiple countries. Shipping costs and delivery times will be calculated at checkout.

Q: How can I track my order?

A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order online.

Returns and Exchanges

Q: What is your return policy? A: Web sales - We accept returns within 14 days of purchase. Items must be in their original condition and packaging.

Purchases made in store are are subject to the Managers discretion, Please visit our Returns page for more details.

Q: How do I return an item?

A: To return an item, please contact our customer service team to initiate the return process. They will provide you with instructions on how to send back your item.

Product Information

Q: Do you offer product warranties?

A: Yes, many of our products come with manufacturer warranties. Please check the product details page for specific warranty information.

Q: Can I request a custom order?

A: Yes, we offer custom orders for certain products. Please contact us with your requirements, and we will be happy to assist you.

Services

Q: Do you offer instrument repairs?

A: Yes, we provide a  comprehensive repair services for guitars and other instruments. Please visit our Repairs page for more information.

Q: Can I rent an instrument?

A: Yes, we offer rental services for various instruments. Please check our Rentals page for availability and pricing or ring us on 01332 342456

Q: Do you provide music lessons?

A: Yes, we have experienced teachers who offer music lessons. Please visit our Teachers page for more details.

Contact Us

Q: How can I contact customer service? A: You can contact our customer service team via email at shop"fouldsguitars.com or by phone at 01332 345456. Our team is available Monday to Saturday from 10 AM to 5:30 PM.