Foulds Guitars Limited
Privacy Policy

Last updated: 30 June 2026

Introduction

Foulds Guitars Limited is committed to protecting your privacy and handling personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Foulds Guitars Limited
3–4 The Strand Arcade
Derby
Derbyshire
DE1 1BQ
Email: shop@fouldsguitars.com
Website: www.fouldsguitars.com
ICO Registration Number: ZB550544 (registered until 24 May 2027).

Information We Collect

We may collect your name, address, email address, telephone number, order history, delivery details, workshop and repair information, valuation details, serial numbers, photographs of instruments where appropriate, and website usage information including cookies and analytics.

How We Use Your Information

We use your information to process orders, provide repairs and servicing, respond to enquiries, arrange deliveries, process warranties, provide valuations, improve our website, prevent fraud, meet legal obligations and send marketing communications where you have given consent.

Lawful Basis

We process personal information under one or more of the following lawful bases: performance of a contract, legal obligation, legitimate interests and consent.

Payments

Payment card details are processed securely by trusted payment providers such as Shopify Payments, PayPal and Klarna. We do not store full payment card details.

Sharing Information

We only share personal information where necessary with trusted service providers such as payment processors, delivery companies, website hosting providers, IT support, accountants and legal advisers. We never sell your personal information.

Marketing

If you subscribe to our mailing list, we may send occasional news, offers and promotions. You can unsubscribe at any time.

Cookies

Our website uses cookies to improve functionality, analyse website performance and remember your preferences. Please refer to our Cookie Policy for further information.

CCTV

Our premises use CCTV for the prevention and detection of crime, staff safety, customer safety and the protection of property. Footage is retained only as long as reasonably necessary.

Data Security

We use appropriate technical and organisational measures to protect your information, including secure systems, restricted access, password protection and encrypted payment processing.

Data Retention

We retain personal information only for as long as necessary to fulfil legal, accounting, warranty and business requirements.

Your Rights

You have the right to access, correct, delete (where applicable), restrict or object to processing, request portability of your data and withdraw consent for marketing communications.

Complaints

If you have concerns about how we handle your personal information, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk.

Third-Party Services

Our website and business may use services including Shopify, Lightspeed Retail X-Series, QuickBooks, Judge.me Reviews, Google Analytics, payment providers and courier services. These providers maintain their own privacy policies.

Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Contact Us

Foulds Guitars Limited
3–4 The Strand Arcade
Derby
Derbyshire
DE1 1BQ
shop@fouldsguitars.com
www.fouldsguitars.com